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      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:title>Resources - Getting down to earth with the ladder of inference - The Ladder of Inference is a model developed by organizational development pioneer Chris Argyris, and popularized in Peter Senge’s seminal book, The Fifth Discipline.</image:title>
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      <image:title>About - Hi, I’m Kristen Lans - executive coach, organizational development consultant, and trusted partner to leaders navigating the human side of complexity. Before founding my practice in 2021, I served as Director of Global Learning &amp; Development at the Wikimedia Foundation, where I built the performance infrastructure and practices for the organization that hosts the world’s free knowledge. Today, I bring that same mix of strategic thinking and human-centered design to a range of clients - from high-growth tech startups to global nonprofits to mission-driven businesses. My approach is customized, collaborative, and focused on impact. Whether I’m brought in to coach a senior leader, facilitate a team offsite, or lead a broader org effectiveness project, my work focuses on one thing: Building high-impact, humane practices and work environments that drive performance. Clarity wins. Most organizational drag comes from avoidable ambiguity. Leadership is a practice, not a personality type. It develops through a willingness to learn and apply new approaches. People aren’t problems - they’re sense-makers. Misalignment is usually a perception gap, not a character flaw. Relationships are infrastructure. And improving them is one of the highest-leverage moves you can make. Credentials MA in Leadership in Ecology, Culture &amp; Learning – Portland State University 200+ hours of ICF-accredited training in Presence-Based Coaching, Growth Edge Coaching, Developmental Coaching, and Positive Intelligence Certified Leadership Circle Practitioner Certified Positive Intelligence Coach Certified Woman-Owned Small Business (SBA-recognized) Trained facilitator with Community at Work</image:title>
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